AFTER SALE SERVICE
Lifeclass_gulf is glad to present 3 different kinds of contract in order to offer to our clients the most suitable maintenance package service. In case of any other different requirements you are pleased to inform us, we can offer a customized service for all your needs.
The services included in our package services are described below :
Professional check
All devices, structures and materials are carefully controlled in order to analyze the correct use and eventual sign of early deterioration.
Benches, walls, floor grid, tiles, structures are all checked and revised if necessary in order to ensure safety, functionality and nice appearance.
A special attention is focused on sealings and water proof rubbers, which are restored or replaced in order to avoid water and steam leakages. Hinges, handles , holders, etc are fixed and adjusted to keep the product safe and functional.
Steam room maintenance service
In order to check and maintain the correct structure and functionality, our operators check and revise all important features of steam room, paying particular attention to:
- Steam generator: heating elements, sensors and main board control, anti-scale treatment, absolutely necessary for long lasting performance and operational life of this device.
- Air circulation system is checked and restored, if necessary, in order to maintain high efficiency, performance, comfort and structure long lasting.
- Benches are checked, fixed, adjusted and, if necessary, treated with nanotechnology products for long lasting performances and cleaned with an anti-bacterial action.
- Floor is cleaned and treated with nanotechnology products in order to protect against dirt, water and sweat and anti-skid effect in order to keep you safe.
Bathtube/whirpool maintenance service
In order to check and maintain the correct structure and functionality, if necessary our operators check and revise all the important features tubes paying particular attention to:
- Pumps, water-softners, filters, etc: efficiency, noise and functioning tests for operational and long lasting performance.
- Water circulation and efficiency of piping system is checked and restored, if necessary, in order to maintain high efficiency, performance, comfort and a long lasting structure.
- Structure check and revise, special attention on sealing and water connections.
Testing
All appliances ( sauna, steam generators, showers, whirpools, pumps, aroma diffusers, etc.) are professionally tested in order to prevent avoidable early failures and decrease of efficiency.
Reparation
In case of any operating problem all devices, including plumbing, piping, wiring, lighting, structures, etc. are repaired with original, equivalent or better quality spare parts.
Sauna maintenance service
In order to check and maintain the correct sauna structure and functionality, if necessary our operators check and revise all important features of sauna, paying a particular attention to:
- Heater: stones are washed and replaced if necessary; stone dust is removed from heating elements, which are cleaned in order to prevent early failure and maintain high efficiency.
- Air circulation system is checked and restored, if necessary, in order to maintain high efficiency, performance, comfort and a long lasting structure.
- Benches are checked, fixed, adjusted, if necessary, for safety reasons and treated with special oil for long lasting performances, cleaning and for an anti-bacterial action.
- Floor grid is cleaned and treated with nanotechnology products in order to protect it against dirt, water and sweat.
Shower maintenance service
In order to check and maintain the correct structure and functionality, if necessary, our operators check and revise all important features of shower rooms, paying particular attention to:
- Faucets, waterjets and plumbing: operational test and cleaning specially against scaling.
- Cartridge filters are cleaned and replaced, if necessary.
- Glasses are treated with industrial nanotechnology products in order to reduce anti-scaling and dirty effect on them; after this treatment the glasses doesn’t need a frequent cleaning and keep a very good appearance: very important for high level SPA.
- Floor is cleaned and treated with nanotechnology products in order to protect against dirt, water and anti-skid treatment to maintain safety.
Anti-skid floor treatments* ( ONLY FOR PREMIUM Pack)
In order to reach and maintain a good safety performance in your SPA , one of the most important aspect is the skid grade especially on the floors that are normally wet like SPA floors.
Thanks to a patented Italian treatment we are able to ensure very high anti-skid grade on almost all kind of surfaces.
| SPA Service Pack | BASIC | MEDIUM | PREMIUM |
| Maximum lead time for urgent reparation | 48h | 24h | 12h |
| Working hours included in the pack for urgent reparations | 6h | 12h | 30h |
| Cost of spare parts*
(* for devices supplied by Lifeclass) |
Not included ( except during warranty time for new parts) | Not included ( except during warranty time for new parts) | included |
| Maintenance service | 6 times a year ( 2 h each)*
*in case maintanace time exceed 2 h, cost will be added 160 DHS per hour |
12 times a year ( 2 h each)*
*in case maintanace time exceed 2 h, cost will be added 160 DHS per hour |
12 times a year ( up to 4 h each)*
*in case maintanace time exceed 2h, cost will be added 160 DHS per hour |
| Professional check
Testing Reparation Sauna maintenance service Steam room maintenance service Bathtubes maintenance service Shower maintenance service |
Professional check
Testing Reparation Sauna maintenance service Steam room maintenance service Bathtubes maintenance service Shower maintenance service |
Professional check
Testing Reparation Sauna maintenance service Steam room maintenance service Bathtubes maintenance service Shower maintenance service Anti-skid floor treatments |